Vectra Bank Colorado: Increasing Training Efficiency

About Vectra Bank

Vectra Bank Colorado is a full-service financial institution that offers banking, mortgages, personal trust and private banking, investment, leasing, real estate financing and cash management products and services to commercial enterprises of all sizes as well as to individual customers. Serving more than 30 Colorado communities through greater than 50 locations across the state, Vectra Bank Colorado is Colorado's fifth largest bank.

Challenge

A statewide organization offering a full complement of convenient and innovative financial services products and services to Colorado's range of commercial and corporate enterprises as well as retail consumers, Vectra Bank Colorado differentiates itself from other banking organizations with a unique focus. Organized around the needs of Colorado, the bank matches its products, services and expertise to the differing requirements of the state's regional economies, including the urban Front Range, Colorado's agricultural communities and its mountain resorts.

With a focus on building relationships, Vectra works to deliver the personal service and true community commitment customers want alongside the resources they need with a focus on building relationships. Vectra is part of Zions Bancorporation (NASDAQ: ZION), also a Raindance customer.

Vectra Bank's training and development team needed an effective way to train remote retail bank employees. The group is responsible for markets across the state, some small with low turnover. The group could not justify trips to their distributed markets to train one newly hired individual at a time, and typically, by the time there were enough new hires to justify the travel, training was no longer relevant. New hires had already made it through months of work with the pains of inadequate training.

The Raindance Solution

Vectra began looking at web conferencing vendors for a remote solution to deliver training to their users' desktops. After reviewing several providers Vectra chose Raindance for its live 24/7 customer support, simple billing model and cost-effectiveness. With Raindance they were able to conduct remote training presentations and bring new hires up to speed quickly. Not only could the training team host live presentations, but they could also create an entire library of training materials with one-click recording.

More recently, the training team has relied primarily on the recordings, further increasing efficiency by enabling users to view training at their convenience. Vectra not only finds recordings helpful for initial training, but also recognizes that more motivated learners can re-access presentations over time to review important content. With these resources in place for employees, the training and development team is able to maximize their impact across the organization, get employees on the right track and focused on Vectra's number one priority-customers.

Vectra is now exploring a number of other ways to leverage Raindance technology across the enterprise. Recent examples include use of Web Conferencing Pro's application sharing feature in implementation of a new software-based approach to scheduling tellers and personal bankers. The Human Resources department was able to contact each branch manager and, by sharing the desktop, walk them through complicated software and build the required database without creating headaches for the extremely busy branch managers.

Benefits

"Raindance has allowed us to stand behind our commitment to customer service by enabling just-in-time training. While the time and cost savings are huge benefits, the ability to implement training in a manner that is in line with our company's vision makes Raindance's Web Conferencing Pro an invaluable resource to Vectra," says Dennis Fahey, Training and Development, Vectra Bank Colorado.